Returns Policy

Welcome to Montaigne!

MONTAIGNE PARIS has a returns policy to ensure you are 100% satisfied with your purchase. When you place your order and checkout, you are agreeing to our terms and conditions. 

RETURNS

Returns are accepted within 7 business days of receiving your parcel, provided that items are in original condition. All international sales are FINAL. 

Items must be returned in their original condition: unworn, unwashed, unused, with all original tags attached . We recommend taking care when trying on garments - they must be in saleable condition upon return. Garments received with make-up marks will not be accepted for exchange or return.

Montaigne Paris offers refunds on faulty items ONLY. 

Please note - if there is an issue with your order - we offer exchanges OR online credit only. Additional shipping charges apply.

Exchanges for alternate colours or sizes are pending availability. 

All sale items are final. 

Please follow these steps to organise a return: 

• Contact admin@montaigne.com.au within 7 business days of receiving your items - stating the reason for your return/exchange. Please include your order number, order name, and all details of the item you wish to return in your email.
• For an exchange: stock availability will be checked, please inform us the size you require. Otherwise you may choose to return the item for a store credit note.
• Please post your items back to us via shipping which can be tracked. Original shipping and handling charges are non-refundable unless the item is faulty. MONTAIGNE PARIS does not offer refunds.
• Please note exchanges attract additional shipping charges.

NB: Montaigne Paris accepts no responsibility for goods lost or damaged in transit. 

INTERNATIONAL SHIPPING

Good news! We happily ship worldwide. All international orders are subject to local charges + fees - for which Montaigne Paris is not responsible. These fees and costs are the the responsibility of the recipient. We recommend contacting your relevant customs office for further information.

SALE ITEMS

Due to high volumes we are unable to facilitate exchanges on sale items. 

 

Thank you for shopping with MONTAIGNE PARIS.

For any questions regarding returns or exchanges, please contact us via admin@montaigne.com.au